Our Approach

Being Mutually Human.

At Mutually Human, we have a founding philosophy that informs every project we do. We don’t believe in technology for its own sake; we believe in technology for the sake of humanity. We think that all custom software should change the lives of its users for the better.

When we build your software, you can be sure that we aren’t focusing on low-impact features. We are creating a tool that will make interacting with your brand a positive experience for customers. We’re creating a resource that will allow your employees to focus on the true priorities of their positions. We’re designing a solution to make your organization more effective and more efficient, yes – but we also want to make your organization a better place.

A human-centered design process.

How does our philosophy affect the way we work? Well, we spend a little less time lecturing and instead focus our efforts on understanding. We’re your strategic partners. With our human-centered approach, we’re ever-mindful of your organization and the target audience for your software. Through every step of our process, we’ll focus on your specific needs, building tools that drive constructive change.

It starts with a simple conversation.

What is your company all about? What challenges are you facing? What would you like to accomplish with custom software?

What it looks like:

It should be no surprise that to build the most impactful software possible, we need to get to know you and your organization. We do this through our free consultation. During our time together, we will walk you through a couple workshops in order to understand your business goals, the problems you may be experiencing, and brainstorm potential solutions. You may not have all the answers — that’s why you’re talking to us — but you probably know enough to get us started. These workshops will give you a better picture of what custom software creation is all about. We’ll explain how custom software is built, discuss the role you’ll play in the building process, explore what makes a great custom software partner, and provide insights into the cost of custom solutions.

Whether you’re looking for a brand new custom software solution, want to update and expand your software, or would like to integrate your current systems, we want to help you get started with our free consultation.

Then we help you create a custom plan.

What features will your software product include? What are the major milestones? How does the cost compare to the budget?

What it looks like:

After the free consultation, we will work with you to create a custom plan. During this stage, we define the direction of the product, develop a plan for execution, set important project milestones, and estimate the time and costs of the project. These items will give you everything you need to confidently move forward with your custom software solution, including a product roadmap, visuals of key screens and pages, and a compilation of the product, user, industry, and technical research we have done in support of your project.

So we can build something amazing.

How will your software function? What will it look like? What do your users think?

What it looks like:

This is the step of the process where we start creating your custom software solution. We’ll design screens, menus, and buttons — thinking carefully about how they look, what they say, and how they will function. We’ll share them with your team, get feedback from users, and test them live. Using tools carefully selected for your needs and business environment, we’ll develop software using modern, pragmatic development practices that anticipate changing requirements. We’ll work in iterations, which will allow us to continually incorporate feedback, test with users, and adjust priorities as we learn new things. Throughout this process we’ll help you make informed decisions and manage your budget to get the most out of every dollar. 

And plan for the future.

How will your software adapt with your changing needs? How will it be supported? 

What it looks like:

While the first phase of your software may address many of your unique business needs, your goals and challenges will continue to change over time. Your software needs to be able to adapt along side of your business. We will help you map out the most important and cost effective features for the short term, while keeping an eye on the future. Other good news – you don’t need to be an IT professional. We offer ongoing support to keep your software up and running day in and day out.