Job Posting, Grand Rapids, MI

Presales Engineer

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About Mutually Human

At Mutually Human, we believe that innovation ensures relevancy. We help companies harness the power of Artificial Intelligence, Data, and Software through a holistic approach that emphasizes People, Process, and Technology. Our services are designed to solve key business challenges like optimizing operational efficiency, driving data-driven decision-making, and enhancing customer experiences. Join our team to help businesses stay ahead in an ever-evolving digital landscape.

Position Overview

The Presales Engineer partners with Account Executives to scope solutions, guide technical discussions, and ensure every engagement is aligned with client needs, helping drive successful sales outcomes and strong client relationships. This role supports both existing accounts and new business opportunities by providing technical expertise, building trust with clients, and collaborating across teams to deliver high-quality solutions.

Key Responsibilities

Account Strategy & Relationship Management

Partner with Account Executives to support client growth objectives by providing technical solution guidance, discovery leadership, and pre-sales execution support.
Contribute technical insight and solution recommendations to Account Strategy documents while ensuring opportunities align to deliverable, repeatable service offerings and realistic delivery expectations.
Facilitate regular touchpoints with Senior Tech Leads and Account Executives to align on account direction and surface expansion opportunities
Drive account retention and repeat business by ensuring a successful delivery converts into the next scoped engagement
Ensure delivery teams receive complete discovery, scoping, and client context documentation required for successful execution.

Discovery & Pre-Sales Execution

Lead and support discovery conversations that qualify business needs, surface assumptions, identify measurable outcomes, and translate client challenges into actionable, purchasable solutions and clearly scoped engagements.
Partner with Account Executives to strengthen technical credibility, accelerate deal progression, and ensure proposed solutions are achievable, valuable, and aligned to client priorities. Your role is helping clients buy the right solution.
Manage pre-sales systems and documentation, ensuring scoping and estimation are structured and complete before any SOW is drafted
Coordinate with Senior Tech Leads during scoping and estimation. Bring them in at the right stage, brief them fully, and ensure their technical input is captured
Support new client opportunities: run discovery, initiate account strategy, and manage the pre-sales motion through to signed contract

SOW Quality & Handoff

Own SOW quality across engagements, ensuring that what is scoped reflects what the client actually said, what engineering can realistically deliver, and what success looks like
Participate in the internal handoff from pre-sales to delivery, ensuring the handoff documentation is accurate, complete, and contains the context delivery teams need for a successful kickoff
Remain involved post-kickoff on accounts where relationship continuity or scope complexity warrants it. The level of involvement is determined deal-by-deal, not applied uniformly
Own the documentation repository for account strategies and ensure all active accounts have current, complete Account Strategy documents

Growth & Expansion

Identify and pursue expansion opportunities within the existing client base, including new projects, expanded scope, and adjacent service lines
Support Account Executives by contributing technical insights, expansion opportunities, and solution recommendations that strengthen account growth plans and improve win rates.
Engage key accounts with a higher-intensity model: QBR participation, proactive strategic touchpoints, and direct involvement in account planning
Provide leadership with a clear, current read on client health, growth opportunities, and risks across all active relationships
Help package repeatable service offerings, accelerators, and solution plays that simplify the buying process and improve speed-to-value for clients.

Qualifications

Required

5+ years in a pre-sales, solutions consulting, account management, or client-facing technical role, ideally in a consulting or professional services environment
Demonstrated ability to manage multiple client relationships simultaneously, with clear ownership of outcomes rather than just activities
Comfort operating at the intersection of business value and technical delivery. You don’t need to write the code, but you need to understand what it takes to build the thing
Clear, confident communicator in both written and verbal form, with clients and internally
Organized and accountable. You keep track of your accounts, follow through on commitments, and flag risks early
Demonstrated ability to translate business challenges into clear, actionable solutions clients can understand, evaluate, and purchase.

Preferred

Experience in data engineering, analytics, AI, or software development consulting
Familiarity with structured scoping and estimation processes (e.g., building a project definition with phases, features, tasks, and assumptions)
Exposure to tiered account management models or white-glove client service programs
Track record of converting successful project delivery into repeat business or expanded scope
Experience positioning consulting offerings, accelerators, packaged services, or repeatable solution frameworks in a consulting or technology services environment.

Success Measures

Improve proposal quality and technical solution consistency
Reduce SOW cycle time and scope ambiguity
Improve proposal conversion and expansion opportunity success rates
Increase adoption of repeatable service offerings and packaged solutions
Improve delivery readiness through stronger discovery and qualification
Strengthen collaboration between Sales, Presales, and Delivery teams